tkboss Privacy Policy
Your personal information is completely safe with us. This page explains in detail how we collect and protect your data.
This privacy policy applies to all users of the tkboss platform. By using our site, you are considered to have agreed to the terms of this policy. Please read this policy carefully.
Introduction
tkboss is a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy clearly states what kind of information tkboss collects, how that information is used, and what steps we take to protect your data.
Various types of information may be collected from you when you create an account on our platform, when you carry out deposit or withdrawal transactions, and when you use our games or other services. We commit that your personal information will never be sold or transferred to unnecessary third parties.
This policy has been prepared in accordance with the laws and regulations in force in Bangladesh. If you have any questions about this privacy policy, please contact our support team.
What Information We Collect
tkboss may collect different types of information in different situations. The types of information collected are described in detail below:
2.1 Personally Identifiable Information
When you register an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only for persons aged 21 or above)
- Email address
- Mobile number
- National ID card or passport number (if required for KYC verification)
- Banking or mobile banking details (bKash, Nagad or Rocket number)
2.2 Technical Information Collected Automatically
When you visit our site, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Time spent on the site and list of pages visited
- Cookie and local storage data
- Referrer URL (the site you came from to reach our site)
2.3 Transaction and Gaming Activity Information
While your account is active, we record the following information:
- Deposit and withdrawal history
- Betting and gaming activity logs
- Bonus redemption and wagering history
- Login and logout times and locations
- Session length and frequency
Purpose of Information Use
tkboss uses the information it collects only for specific legitimate purposes. The main purposes for which we use your information are described below:
3.1 Account Management and Service Delivery
Your personal information is used to create, verify, and keep your account secure. This information is also used to process transactions, provide bonuses, and improve your gaming experience.
3.2 Identity Verification and Fraud Prevention
Your identity is verified as part of the KYC (Know Your Customer) process. This helps prevent account fraud, money laundering, and other illegal activities. We verify age to ensure that only persons aged 21 or above can use the platform.
3.3 Customer Support
When you contact our support team, your information is used to resolve your issue quickly and effectively. This information is also needed for our 24/7 Bengali live chat support.
3.4 Responsible Gaming
By analyzing your gaming behavior, we try to identify early signs of gambling-related problems and provide assistance when needed.
3.5 Compliance with Legal Obligations
To comply with applicable laws and regulations, we may be required to provide your information to the relevant authorities in certain situations.
Cookies and Tracking Technology
tkboss uses cookies and similar tracking technologies for various purposes. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: To maintain the basic functionality of the site — login sessions, language preferences, and so on.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: To evaluate site usage and performance.
- Security Cookies: For fraud detection and account protection.
4.2 Cookie Control
You can control cookies through your browser settings. However, please be aware that disabling essential cookies may disrupt some important site functionality, and you may not be able to log in to the site properly.
Information Sharing and Disclosure
tkboss never sells your personal information to third parties. However, there are certain situations where sharing information may be necessary:
5.1 Service Providers
Only the necessary information may be shared with trusted third parties involved in payment processing, KYC verification, technical infrastructure management, and customer support. All such parties are contractually bound to keep your information secure.
5.2 Legal Requirements
We may be required to provide information to the relevant authorities if required by a court order, government directive, or a legitimate investigation. In such cases, we will provide only the information that is legally required.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user data may be transferred. However, the new controlling party will be bound to comply with the terms of this privacy policy.
Important: Your information will never be sold to third parties for marketing or advertising purposes.
Data Security Measures
tkboss applies industry-standard security measures to keep your personal information secure:
- SSL Encryption: All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption.
- Two-Factor Authentication: Two-factor authentication is available for additional account security.
- Data Encryption: Stored sensitive information (passwords, financial data) is protected with strong encryption algorithms.
- Security Audits: Regular security testing and vulnerability assessments are conducted.
- Access Controls: Only authorized staff can access your information, and their activities are logged.
- Secure Payments: All financial transactions — through bKash, Nagad, and Rocket — are processed through encrypted channels.
We acknowledge that no system on the internet is 100% secure. However, we continue to make every effort to protect your information.
Data Retention Period
We retain your information only for as long as necessary:
- Active Account: All information is retained while the account remains active.
- Closed Account: Even after an account is closed, information may be retained for a set period to meet legal obligations or to resolve disputes.
- Financial Records: Transaction history is kept for the period required by law.
- Log Files: Technical logs are retained for a limited period for security purposes.
Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.
Your Rights
As a user of tkboss, you have certain rights regarding your own information:
8.1 Right to Access
You may request a copy of your personal information held by us at any time. We will respond to your request within a reasonable timeframe.
8.2 Right to Rectification
If the information we hold about you is incomplete or incorrect, you can contact us to have it corrected. Keeping your information accurate is also important for the security of your account.
8.3 Right to Erasure
In certain circumstances, you may request the deletion of your information. However, this may not always be possible due to legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may object at any time to the use of your information for marketing communications. In that case, we will immediately stop using your information for marketing purposes.
8.5 How to Exercise Your Rights
To exercise any of your rights, please contact our support team via live chat or by email at [email protected]. We will process your request promptly after verifying your identity.
Protection of Children and Minors
tkboss provides services only to persons aged 21 or above. We do not intentionally collect any information from minors.
Age is verified at the time of account registration. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be securely deleted.
A note to parents: if you believe your child is using our platform, please notify our support team immediately.
Changes to the Policy
tkboss reserves the right to update or change this privacy policy at any time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will change.
- For significant changes, we will try to notify you by email or through a notification on the platform.
- Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.
- We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
We generally respond to your inquiries as quickly as possible. For privacy-related requests, we will begin processing after verifying your identity.
You can also visit our FAQ page or About Us page for more information.